Staffwise

· Training of fresh trainees, conducting refresher training as required to ensure that Tiffany & Co. quality specification and standards are met during production.

· Ensuring that Preparation Diamond Polishers are equipped with the necessary skills to understand quality specifications requirements and expectations.

· He/she is the technical expert in Quality Specification, Standards, Procedures for Planning and optimizing diamonds, as well as guidance in quality control and quality assurance procedures.

· Liaise intensively with quality control preparation operatives, and polishers.  

· Engages and provides problem solving techniques to the preparation teams (both QC/QA and Polishing), provides feedback in a timely manner on quality challenges and discrepancies. Identifies quality problems and make recommendations for corrective/preventive actions.  

· Monitors and provide technical guidance to trainees and seasoned staff, take corrective action whenever quality/productivity issues arise.

· Ensures that production output meets quality specifications, and standards in QC/QA sections, deploys specifications, standards and directives directed at diamond optimization and value retention through the section Team Leaders.

· Ensures that the training meets Laurelton Diamonds and Tiffany & Co. standards to ensure that product specifications are met in key areas of polishing to achieve required standards of accuracy, proportions, maximization of yield and overall quality of polishing.

· Ensuring that training is targeted with emphasis on “doing it right the first time.”

· In line with training learning curves, tracks staff performance against targets and give feedback to ensure optimal performance levels are attained for new QC/QA staff and other staff in training.

· Ensure that training outcomes for employees on training meet the level of achievement standard on specific areas of training as per defined learning outcomes standards.

· Provides recommendations to Team Leader for staff on post-training confirmation of employment, redeployment, etc. based on aptitude assessments during training.  

· Provides stone by stone feedback in a timely manner when, in his/her judgment, it is required as the first line of quality management for polishers to deliver defined specifications for diamond quality.

 

· Cambridge Certificate or equivalent.

· Certificate in Gemology or higher qualification in a related field

· Excellent knowledge of diamond grading parameters as well as manufacturing parameters to assure, clarity, colour, cut & carat.

· Excellent knowledge of Sarin software and its related operating systems.

· Thorough understanding of workflows of diamond planning, preparation and production.

 

· Minimum 5 years’ experience in Quality Control Planning/Preparation in a diamond manufacturing environment.

· Minimum 3 years’ proven experience as a trainer in diamond planning and preparation, with demonstrated experience in diamond processing and quality management within a diamond manufacturing operation.

· Strong practical experience in Planning of diamonds for polishing with preference for expertise in triple excellent quality standards for diamonds.

 

· Excellent communication, coaching, and interpersonal skills

· Strong training facilitation and delivery capabilities

· Strong consultative and stakeholder engagement skills.

· Adaptability and ability to work effectively in a dynamic environment

· Ability to develop and implement technical training programmes

· Subject matter expertise in diamond planning technology, processing hardware and systems, and quality specifications development and training deployment.