Staffwise

· Training of fresh trainees, conducting refresher training as required to ensure that Tiffany & Co. quality specification and standards are met during production. This ensures that Laurelton Diamonds, diamond value retention is not compromised.

· Ensuring that Preparation Diamond Polishers are equipped with the necessary skills to understand quality specifications requirements and expectations.

· He/she is the technical expert in Quality Specification, Standards, Procedures for Planning and optimizing of diamonds, as well as guidance in quality control and quality assurance procedures.

· Liaise intensively with quality control preparation operatives, and polishers.  

· Engages and provides problem solving techniques to the preparation teams (both QC/QA and Polishing), provides feedback in a timely manner on quality challenges and discrepancies. Identifies quality problems and make suggestions for corrective/preventive actions.  

· Monitors and provides technical guidance to trainees and seasoned staff, takes corrective action whenever quality/productivity issues arise.

· Ensures that production output meets quality specifications, and standards in QC/QA sections, deploys specifications, standards and directives directed at diamond optimization and value retention through the section Team Leaders.

· Ensures that the training meets Laurelton Diamonds and Tiffany & Co. standards to ensure that product specifications are met in key areas of polishing to achieve required standards of accuracy, proportions, maximization of yield and overall quality of polishing.

· Ensuring that training is targeted with emphasis on “doing it right the first time”.

· In line with training learning curves, he/she tracks staff performance against targets and give feedback to ensure optimal performance levels are attained for new QC/QA staff and other staff in training.

· Ensures that training outcomes for employees on training meet the level of achievement standard on specific areas of training as per defined learning outcomes standards.

· Provides recommendations to Team Leader for staff on post-training confirmation of employment, redeployment etc. based on aptitude assessments during training.  

· Provides stone by stone feedback in a timely manner when, in his/her judgment, it is required as the first line of quality management for polishers to deliver defined specifications for diamond quality

· Cambridge Certificate

· Certificate in Gemmology or higher in a related field

· Good practical experience in Planning of diamonds for polishing with preference for expertise in triple excellent quality standards for diamonds.

· Good Diamond knowledge, diamond grading parameters as well as manufacturing parameters to assure, clarity, colour, cut & carat.

· knowledge of Sarin software and its operation

· Have a thorough understanding of workflows in both diamond planning/preparation and production area.

· At least 5 years’ experience in Quality Control Planning/Preparation in a diamond manufacturing environment.

· Good track record as a trainer in the Planning/Preparation field for diamonds with a minimum of 3 years’ experience.

 

· Excellent communication, listening and interpersonal skills

· Experience in rough diamonds processing with good knowledge of the diamond manufacturing process

· Strong consultative service skills.

· Adaptability

· Be able to develop training materials

· Facilitation skills enhancement

· Subject matter expert in diamond planning technology, processing hardware and specifications development and deployment as well as skills training and enhancement.