Staffwise

 

 

To provide the first point of contact for customers – by this enabling them to raise

queries & complaints and to have the same resolved appropriately.

To ensure that customers have a reliable point of contact, through which their

issues can be heard & resolved to their satisfaction.

 

· Handing inbound calls made by the customers requesting for information on

different products and services.

· Cross selling products and services (selling the company’s products and services)

· Generate sales leads (for instance, after addressing a customer’s inquiry,

representative may cross sell some products and services)

· Make outbound calls for follow ups on issues that were not resolved.

· Collect customer details for registration.

· Create service requests on applicable system to qualify customer issues, thus creating database of customer issues & communicates customer issues.

· Telesale products & services and assist customers with device (i.e. handset, livebox…)

· Troubleshoot, resolve and close customer inquiries & complaints.

· Create tickets or service requests to escalate unresolved customer complaints.

· Provide customer feedback by way of created service requests and communicate critical customer/network/service issues to the business (authenticate/update/activate services as per requests made by customers).

 

· Diploma in Any Business-related Course

Certificate of Proficiency is an added advantage

 

· 2-years relevant experience

 

· Good analytical & problem-solving skills.

· Listening & problem-solving skills

· Good written/verbal communication and interpersonal skills

· Good time management skills

· Highly customer focussed.

· Teamwork

 

Interested applicants can visit the Staffwise website: www.staffwise.co.bw  for further details on the roles. Only applications submitted via the Staffwise website will be considered.

 

Deadline for applications is 15th August, 2025 (close of business).

 Any application that is submitted beyond this date will not be considered.